Terms and Conditions

TERMS AND CONDITIONS

By placing your order, you are deemed to have understood, consented and agreed to the following Terms and Conditions.

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GRAZING TABLES & CATERING EVENT SETUPS:

A 25% deposit is required to secure your date for your event and is non refundable. The remaining 75% is due fourteen (14) days prior to your event date. Any orders less than $250 require full payment upfront. Order is not confirmed until payment has been made and received. 

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DELIVERY:

Our delivery services are contactless do not include door knocking or ringing the door bell. In the event the order is lost, stolen or damaged in any way THAT GRAZING CRAVING is not liable and a refund will not be issued.

Residential Home Addresses: 

For residential home addresses we will deliver your order to the front door, if there is a table/chair available, we will place it on there. We will always aim to ensure it is placed safely and out of weather conditions that may result in compromised product quality. Once your order has been delivered, you will receive a text message with attached photo informing you of delivery.

Residential Unit Blocks:

Upon ordering we require full instructions on how to deliver your order. We require the full address, easy access to the intercom system and where we can leave the delivery in a safe place. If this delivery is a gift we require the recipient’s phone number. If the unit block is on a main road, please disclose a back/side street we can safely park on. We will ring the intercom to inform the recipient that we are there between the delivery window provided upon your order. Please ensure someone is home to answer this call. We will make 2 attempts to ring the intercom, followed by a phone call to the recipient. If there is no answer we will take the order back to our location and will let you know via text message we were not able to make contact with the recipient and complete the delivery. It will be at your discretion to pick up your order from our Schofields location upon agreed arrangement. The delivery fee will not be refunded.

Commercial Buildings/offices:

Upon ordering we require full instructions on how to deliver your order. We require the full address, easy access to the intercom system/common area/office reception and where we can leave the delivery in a safe place. If this delivery is a gift we require the recipient’s phone number. If the location is on a main road, please disclose a back/side street we can safely park on. We will ring the intercom to inform the recipient that we are there between the delivery window provided upon your order. Please ensure someone is home to answer this call. We will make 2 attempts to ring the intercom, followed by a phone call to the recipient. If there is no answer we will take the order back to our location and will let you know via text message we were not able to make contact with the recipient and complete the delivery. It will be at your discretion to pick up your order from our Schofields location upon agreed arrangement. The delivery fee will not be refunded.

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POSTAGE:

To comply with FSANZ (Food Safety Standards Australia and New Zealand), we are unable to post Grazing Boxes. Please be careful when checking out - if you select this you will not be refunded. 

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ALLERGES/DIETARY REQUIREMENTS:

There may be traces of nuts, dairy, eggs, wheat in all stages of prepping, creating and cooking - please advise us if you have an allergy in the notes section of your order.

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CANCELLATIONS:

Any cancellation or change to our service or your order initiated by you or your representative MUST be advised in writing as soon as possible. We require a minimum of seven (7) days notice for grazing table, grazing platter, and catering cancellation and forty-eight (48) hours notice for grazing boxes, otherwise full amount paid will be forfeited. Pending circumstance, cancellations may be revised at THAT GRAZING CRAVING’s discretion. If a cancellation is made seven (7) days or more prior to your event, you will receive a refund of 75% of paid amount, however your 25% non-refundable deposit will be forfeited. In the event of rescheduled date, pricing is not guaranteed to remain the same due to inflation pricing; this is pending the new future date selected.  

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UNFORSEEN CIRCUMSTANCES (COVID-19, NAURAL DISTASTERS):

If by reason of any fact, circumstance beyond the control of THAT GRAZING CRAVING resulting in our company being unable to carry out its obligations under the agreement, THAT GRAZING CRAVING is relieved of those obligations under this agreement and will refund 75% of the paid amount.

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CONSUMPTION / NON-LIABILITY FOR RISK :

All products must be consumed within three (3) hours after the grazing table has been set up or from the delivery of platter box / board pursuant to existing government rules and regulations.

Consumption of said products beyond the said period shall be at your own risk. 

THAT GRAZING CRAVING shall not be liable or any resulting damage, injury or sickness whatsoever, whether remote or proximate, for failure to consume the same within said period or for the customer’s failure to  take health, safety  and hygienic  measures in the consumption and handling thereof. 

BOND POLICY:

Props and cutlery that we may use on the day may include the following: wooden grazing platter boards, canisters and ceramic pots, cheese knives, table runners, tables cloths, drink dispensers, cone stands, ovens, fly nets, glasses, spoons, signage/social dot, prop tubs and any decorative props. Each time these are used for events they are cleaned and sanitised with the highest quality of care for each client event, to ensure the best experience in hiring our props and cutlery. THAT GRAZING CRAVING reserves the right to a cash bond. We will request a cash bond that will be communicated based on props and cutlery that will be utilised for duration of your event and on-site set up. Cash bond  is required to be handed to your event caterer on the day. This will cover any lost/damaged/broken/stolen items on the day. Failure or refusal to provide a cash bond upon arrival agreement will result in forfeit of your event services and caterer on site will leave premises. In the event of this occurring, the valued amount of your event will be refunded by 5%, the remaining 95% is non refundable.

In the event of any lost, damaged, broken, stolen items, whilst we understand this can happen during an event/clean up, the cash bond will not be returned or refunded (This does not include general wear and tear). After each completed event, caterer on site will undergo review of provided hire items upon pick up and it is at the caterer’s discretion to deem if items remain in same condition as when first hired. If all items are in the same condition as when first hired, the cash bond is refunded and handed back to client upon pick up of props.

Additionally, although it is greatly appreciated we kindly request that you don’t wash any props or cutlery provided as this may lead to damage of items over time if incorrectly cleaned. Our team have a specific cleaning process to follow that ensures our items are thoroughly cleaned and correctly sanitised and washed without damage. By paying your non refundable deposit you accept and agree to the terms and conditions of the bond policy. All orders made prior to the cash bond policy roll out will receive a payable invoice in the event of damaged, broken, stolen or missing items